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Question: Where should I enter my coupon code?
answer: To redeem your coupon, you must enter it in the box provided on the payment page (the last page when placing the order)
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Question: How to buy and redeem a gift card on the site?
Answer: Purchasing a gift card is done in the same way as any other product on the site.
How does it work? Immediately after ordering, we will contact you and send you a personal code that can be redeemed immediately on the site (the code will be sent to the phone number entered on the order page)
Alternatively, and at your choice, we will send the voucher by elegant delivery to your home to the address you provide when placing the order.
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Question: How can I update the status of my order?
Answer: To inquire about the status of your order, you are welcome to contact us in one of three ways: live chat on the website, live chat on WhatsApp, or email.
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Question: I'm undecided about which product to order and am not sure about the material and dimensions, what should I do?
Answer: we invite you to try using the relevant guides on the site. In any case, you are welcome to contact us in one of three ways: live chat on the site, live chat on WhatsApp, email message
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Question: What are the operating hours for the website and customer service?
Answer: Sunday-Thursday, between 9:00 AM and 7:00 PM.
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Question: Is it possible to cancel an order after payment has been made?
Answer: If the order did not leave us, you can easily cancel the transaction by contacting customer service. If the order did leave, you can return the product in accordance with the return policy on the site.
To go to the returns policy page, click here.
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Question: If a defect is found in the product I received, what should I do?
Answer: All of our products undergo several quality controls before being shipped to the customer. If you still find a defect in the product, please contact our customer service via one of the three channels listed on the site. Please include a clear picture or several pictures and a brief explanation of the nature of the request. Our team will receive the request and respond within 5 business days.
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Question: What is the American Pickleball Association?
Answer: USAP is the abbreviation for the American Pickleball Association. The organization was first established in 1984 primarily for enthusiasts who wanted to unite around the game. The association was re-established in 2005 and to this day unites the pickleball industry in the United States and America under the name USA Pickleball.
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If you have not yet received a response, you are welcome to contact us and chat live with a representative.
Jiru Sports Team