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Q&A

Have a question?

it’s recommended to look for a good balance of control, comfort, and power. Choose a comfortable, well-balanced paddle that allows you to develop your technique and control of the ball, rather than focusing only on hitting power. Consider the paddle’s weight, core thickness, size of the sweet spot, grip feel, and playing style.

The choice between a 16mm and a 20mm paddle should be based on the player’s playing style and personal preference. Pickleball paddles that are 16 mm thick are a popular choice among players looking for a balance of different capabilities, and can suit a wide range of playing styles depending on the paddle’s construction and materials. A thicker paddle, such as a 20 mm paddle, will provide a softer, more stable feel and place greater emphasis on ball control and precise play.

The weight of a pickleball paddle affects reaction speed, maneuverability, power, and feel during shots and play. A lighter paddle generally allows for quicker hand movement and can make it easier to react quickly at the net. A heavier paddle offers more stability and momentum on shots, but may require more effort over time, making it more suitable for experienced players. The best paddle for you is one that lets you maintain control and comfort throughout the game, in keeping with your playing style.

Outdoor pickleballs are generally made of a harder, more durable material and have smaller holes to better withstand wind and outdoor surfaces. Indoor pickleballs are usually softer and lighter, with larger holes, making them suitable for play on indoor surfaces.

Jiru offers nationwide delivery: direct delivery to your door (1–3 business days) or delivery to a pickup point (5–7 business days). Delivery to remote communities may take 7–9 business days. For complete and up-to-date information about shipping costs, please see the shipping policy page on the website. Payments are processed through a secure system on the checkout page using the payment methods displayed during checkout.

You may request to return a product within 14 days of receiving it, subject to the terms set out in the Returns and Cancellations Policy on the website and the provisions of applicable law. To be eligible for a refund, the product must be in its original condition, unused, with the tags or band it came with, and in its original packaging. Please include the purchase invoice and order number with your request.

You can contact customer service via the chat on the website, WhatsApp, or the contact form. Support is available Sunday through Thursday, from 09:00 to 19:00. If you’re contacting us about an order, return, exchange, or defective product, we recommend including your order number and relevant details so we can handle your inquiry quickly.